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1. The refund policy is only effective for quality issues raised within 15 days of delivery date.

2. Returns with a quality issue raised after 15 days of delivery date are subject to fees: 30% of original cost for proofreading and 50% of original cost for reworking. The original cost is calculated using the current rates per minute or page.

3. The refund policy is only effective for audio and video files with grade A (Excellent) or B (Good) quality.

4. Returns with a quality issue will be proofread first before the refund request is processed.

5. The refund request is processed only after having the results of the proofreading show that the output is below the company’s quality standard.

6. The refund policy is not effective for files that have Difficult quality and for rush orders.

7. The guarantee of high accuracy is not effective for files with Difficult quality and for rush orders. Rework for the orders cannot be processed.

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